Archive | February, 2009

Five reasons why Twitter is not a gateway drug

25 Feb

If you’re reading this, there’s a high probability that you are already very connected to social media.  Working in this space means it’s sometimes my task to get those people who are not hooked on the social media goodness to at least try it, just once, maybe at a party… Of a number of different strategies, candidly, adoption of Twitter has been the least successful.

Here are my five reasons Twitter is not the social media gateway drug:

1) instant gratification
On Twitter, you get out what you put in. At the beginning of your twitter journey, you have to make a commitment of time and energy to find the people who will go on to enrich, entertain and delight you – as you will them – but there’s no instant hit. Twitter, to put it bluntly, doesn’t put out on the first date.

2) the law of diminishing returns
For Twitter to qualify as a gateway drug, it would need to be less satisfying every time you try it.  Conversely, the hit gets bigger and better.  The conversations deepen and the number of truly fascinating individuals you encounter increases.  There may come a point where your twitter account reaches critical mass, but by that point you’re at social media maven status (and are probably going to retire and keep bees rather than spend any more time on the internet where you’ve lived for the past seven years anyway).

3) soft option
Twitter is one of the most hardcore social networks around. It’s riddled with incomprehensible naming conventions, in-jokes and freaky memes that serve no recognisable purpose to the uninitiated. All the cool kids with their hashtags, retweets and thousands of followers are deeply intimidating to the social media newbie. If you’re unaware of the generally helpful and positive vibe, you’re probably going to lurk around trying not to embarrass yourself, and thus never attain that elusive Twitter high.

4) peer pressure
Are all your friends doing it? If they don’t work in the digital space, aren’t gamers or geeks, the chances are that they are only just starting to hear about Twitter.  Your parents are now just about hip to Facebook; around 346,000,000 people read blogs; everyone has seenYoutube content; you’ve probably read news via Digg.  These sites have a clearly defined purpose and value proposition, whereas Twitter is a little geekier and a little more confrontational.  Answering the question “what are you doing?” for an unknown audience subverts notions of public/ private space – you’ve probably found that extolling the benefits of twitter to your offline peers is met with some bewilderment or an arched eyebrow.    

5) are you feeling this?
Since the Twitter experience is clearly as varied as the number of people using it, as individual as its users, it’s rather difficult to know what you should be expecting.  If you can’t be sure you’re doing it right, rather than going on to seek that elusive social media rush elsewhere, the likelihood is that you may simply decide that the whole business is not for you and go on to seek alternative forms of recreation.  Table tennis, say, or cocaine.

caveat lector
I’m primarily talking about Twitter for the individual, not for commercialisation, branding, monetisation etc.. And for the record, I’m not advocating a sinister pusherman approach to evangelising social media practices or the digital world; quite the reverse, but I rather enjoyed my analogy and I hope you did as well. Yes, I may have got a little carried away. I also think that the ‘gateway drug’ is a ridiculous concept.

Stay tuned for the route into social media adoption that does work in the personal and professional context alike…

all singing, all dancing digital media showpony

20 Feb

I was recently reminded of this quote by theadrianflores, who pillaged it from Caterina.

“A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.” — Robert Heinlein

This idea of moribund specialisation was particularly timely given a recent conversation I had at the Geekdom; the kind that sometimes crops up when people are feeling the pressure.  Essentially it was a matter of semantics; what we label this activity or that and where the responsibilities lie.

You’ve been there too, I’m sure.  I know I’m not alone; at Tuesday’s The Digital Tipping Point a couple of speakers touched upon the issue of who is responsible for social media within an organisation.  Joel Postman talks about it in his new book SocialCorp which I’m reading at present (so far so fabulous – review coming very soon, when I have time to give it the critical appraisal it deserves).  It’s understandable; of all the disciplines of the new digital age, social media in particular is an unknown quantity for many corporates, and that means in all likelihood it will have to squeeze into an existing space, but which one?

Keep going along this path and you can find yourself embroiled in some serious squabbling:  blogging vs copywriting; where marketing begins and social media ends; whether responding to a comment on your corporate Facebook page is PR, sales or social media; what’s purely in the hands of a developer and what constitutes search engine optimisation….

But the reality is that we don’t have the luxury of isolationism; a hesitancy to engage with all facets of  new media or an attempt to silo these activities just tells me you’re not on the bus.

It’s not complicated: if you’re a web designer or developer, you need to ensure that people can easily get to your beautiful website; user experience and search engine accessibility are paramount.
If you’re writing copy for the web, why aren’t you talking to your SEO team to find out what terms to integrate into your text at the start, not the end of the process? If you’re running SEO, do you consider social media optimisation someone else’s job? 
When you post your press release online, do you consider how the back links could benefit your business? 
If you’re in advertising, are you talking to your social media specialist to get insights into your target market – a real life focus group is talking about your brand every day; how can you possibly afford not to be paying attention?

While I’m certainly not advocating a ‘jack of all trades, master of none’ approach, I do know that the people I love working with are the ones who embrace ideas from other disciplines; who make collaboration a delight and grok the big picture.  It’s always a pleasure to work with forward thinking, agile, flexible people, and I think it’s everyone’s responsibility to be part of the solution. Adapt or die…

So, since none of the skills I’m concerned with made it to Heinlein’s list, maybe we need a new set of competencies for the Web 3.0 human?  Incidentally, I can handle thirteen out of Heinlein’s twenty one.  Some of them I simply haven’t had the opportunity to try yet..and some I hope I never have occasion to.

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